Fixing problems with directory synchronization for Microsoft 365 Microsoft 365 Enterprise Microsoft Learn

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This is one of the most frustrating issues with Microsoft Office, often caused by update failures, corrupted files, or compatibility problems.



Troubleshoot Office 365 Sync and Login Issues

This means that the authentication setup for your sync is no longer valid. This can happen for the a number reasons particularly if your sync authenticates using Delegated Permissions. To update from Azure AD Sync to Microsoft Entra Connect, see the upgrade instructions.

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  • When they go back to the message and press send they get an error that the message has been deleted.
  • I have multiple users experiencing sync errors with Outlook and office365.
  • We have reset the router, checked internet speeds, signed in and out of M365 apps, reinstalled apps and checked for Windows updates.
  • It seems to be some sort of error with the user not being able to connect and sync with M365 servers.
  • Both of our authentication methods can fail if the Enterprise Applications entry for the sync in Azure AD is deleted or if it has had its permissions modified.
  • For details see Identify directory synchronization errors in Microsoft 365.
  • Whether Microsoft Office 365 won’t open, or you're facing persistent Microsoft 365 sign-in problems, our experts are here to help.


The Users Processed count will be 0 is there are no users in the Outlook Stuck on Synchronizing Folders synced dataset after filtering. If you don't wish an inactive user to be made active by the M365 sync, you can add the user's email address to the sync forbid list. You can do this in the Microsoft 365 Sync Wizard on the configuration page of your platform settings. You'll also receive a mail (to the alternate email and to your admin email) from Microsoft 365 that indicates your tenant has encountered directory synchronization errors.

I got an error message that my company has exceeded the number of objects that can be synchronized



Our licensing engineers can help triage complex problems and ensure you're on the right support path. The error message in the Summary sheet of the Sync Summary spreadsheet attachment can also highlight the reason for this. Both of our authentication methods can fail if the Enterprise Applications entry for the sync in Azure AD is deleted or Recreate Outlook Profile Step By Step if it has had its permissions modified. You can stop any accounts from being brought over by adding them to the sync deny list. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.

Troubleshoot Office 365 Sync and Login Issues

What should I do if my sync failed due to authentication issues?



Troubleshoot Office 365 Sync and Login Issues

After you run the commands, and if they completed without errors, you may see a quick progress indicator or reset cached Exchange mode a status result that contains information about the package installation. This issue occurs only on computers that are running Windows 10, version 1703 or later, and Microsoft 365 version 1807 or later. We are a paid-for question and answer site and not affiliated with any other company. I will be assisting you today and hope we can solve the issue together.

Tools & Methods To Use to Troubleshoot Office 365 Issues



Troubleshoot Office 365 Sync and Login Issues

To diagnose and automatically fix several common Microsoft 365 sign-in issues, run the Microsoft 365 Sign-in troubleshooter. You need to login to the correct microsoft account if you need to sync your computer and tablet. TrustedTech is dedicated to being a reliable resource for all software and technology support needs. Our relationship to the Microsoft Partner Network allows us to provide competitive pricing and authentic software and support, all with a much-needed human element.
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